FAQ
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Q3: How can I resolve quality issues with my goods? Three-step guarantee mechanism:
Time : Aug 11 2025
1. Submit photo/video evidence within 48 hours of arrival.
2. We will dispatch a quality inspector for on-site inspection (≤5 business days for Central Asia).
3. Upon confirmation of any issues:
Replacement (shipping fee covered).
120% refund based on the product value.
2. We will dispatch a quality inspector for on-site inspection (≤5 business days for Central Asia).
3. Upon confirmation of any issues:
Replacement (shipping fee covered).
120% refund based on the product value.
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